Here we will endeavour to answer the most commonly asked questions we get both here online and in our shop in Canberra.

If the answer you are looking for is not here, please contact us


Q: Can I pick up my online order in the shop?

A: Yes, just select "Local Pickup" during checkout.

Our team is currently operating limited hours at the store. Click and collect is available from Monday to Friday, 11am to 3pm. Upon arriving please use the instructions at the front door to contact the staff, we will then bring your order to the door.

Please do not attempt click and collect if you are unwell or under a direction to isolate or quarantine. Additional sales and browsing are not available while collecting orders at this time.

 

Q: How much does postage in Australia cost?

A: All orders over $75 are shipped FREE!  All orders under $75 will incur a flat rate delivery fee of $8.90 per order.

Q: Do you ship internationally?

A: Shipping via our website is currently limited to Australia, however if you would like us to provide you with a shipping quote to an international destination please contact us. This is not always possible, but we will do our best to help.

Q: What is your policy on returns and exchanges?

A: The Games Capital will exchange products within 14 days of purchase as long as the product has not been opened and is in its original packaging.

Except where goods are faulty, for Refunds and Exchanges, freight costs, to return the product to us by Courier and/ or to resend the new item back to the customer are covered by the Customer.

Where goods are faulty, all Exchanges and Returns must be received by The Games Capital within 14 days of dispatch by The Games Capital to be eligible for refund or exchange.

We are not responsible for any returned parcels that are lost so please use a traceable method such as registered post or courier.

Q: What kind of events do you hold in the shop?

A: We hold a range of regular events for many Trading Card games such as Magic: the Gathering, Yu-Gi-Oh!, Digimon and more.

We also have regular board game days and support or run other events off site.

For more information see our events page

Q: Where is the shop located?

A: Our Canberra store is located at:

38 Garema Place
Canberra City ACT 2600 

Q: What are your opening times?

A: Please click here for opening times

Q: Can I order a game that is not listed on the website?

A: We have many titles being released every year, it's possible that we might miss a few. Please contact us to see if we can help. To aid us, please try to have the game's publisher, manufacturer or any other details available.